Draft text pending legal review by EMC Peptides. Replace before launch.

Last updated: November 3, 2026

EMC Peptides ships research-use-only materials from San Jose, California, United States. This policy explains delivery, order changes and how to get help if an order does not arrive as expected.

Shipping origin and destinations

Orders ship from San Jose, California. Available destinations and shipping services are displayed at checkout after you enter your delivery address. Do not assume a destination is supported unless checkout offers a shipping method for that address. Our shipping origin is not a walk-in collection or return address.

Shipping rates

Free US shipping is available when the eligible order subtotal after discounts reaches $200.00. Standard US shipping below that threshold is $12.99. Applicable shipping charges, taxes and the final total are shown at checkout before payment. Checkout determines the available service and eligibility for your address.

Processing and delivery

Orders are reviewed before dispatch, including stock availability, payment status, address details and research-use eligibility. Any processing or dispatch estimate provided with your order is separate from carrier transit time.

Standard US transit is typically 2?4 business days after dispatch. Transit estimates are not guaranteed delivery dates. Weekends, carrier holidays, weather, service interruptions and address issues may affect delivery. We do not promise same-day dispatch unless expressly stated for your order.

Tracking and shipping delays

Use Track your order with your order number and checkout email to check available status and tracking details. Tracking may take time to update after a carrier receives a parcel.

If we cannot ship within the timeframe promised for your order, we will notify you and provide the option to accept a revised shipping date or cancel for a refund, as required by applicable law. If tracking stalls or a parcel appears lost, contact us so we can investigate with the carrier.

Address changes and cancellations

Check your address carefully before submitting an order. To request an address correction or cancellation, contact us promptly with your order number. Changes are subject to fulfillment status and cannot be guaranteed after dispatch. Any additional delivery charge must be disclosed and agreed before it is collected.

Damaged, incorrect or missing items

Inspect your delivery when it arrives. If an item is damaged, incorrect or missing, contact us promptly with your order number, a description of the issue and photographs of the packaging, label and affected item where safe to obtain. Keep the packaging and materials while we review the issue, and do not use a compromised product.

We will investigate and arrange an appropriate remedy, such as replacement or refund, for a verified fulfillment error or damaged item. A delivery scan alone does not prevent you from reporting a missing parcel.

Returns and product integrity

Contact us before sending anything back. Opened, used or reconstituted research materials cannot be accepted for routine returns because their handling and integrity cannot be verified. Requests involving unopened materials are reviewed individually; contact support for eligibility and instructions before shipping.

Do not send materials to the shipping origin without authorization. We will explain any approved return requirements and responsibility for return shipping before you proceed. These restrictions do not remove rights or remedies for defective, damaged or incorrectly supplied goods under applicable law.

Refunds and support

Approved refunds are issued to the original payment method where possible. Processing and posting times vary by payment provider. We will confirm the refund amount and any applicable shipping adjustment when the issue is resolved.

For shipping, cancellation or return assistance, use our contact form and include your order number. All materials remain subject to our Research use policy.